Elements of Digital

Digital Elements are the Key Pillars, your categories of capability that support the execution of Constituent Moments.

Constituent Moments are individual customer, client, employee Interactions. 

Critical Touchpoints

Digital Stress

Digital activity is nonlinear, asynchronous and dynamic.

It requires operational speed, flexibility and adaptablity to leverage and scale.

  • dy·nam·ic   –   adjective

Constant change, activity, or progress

The challenge; whenever digital systems (business processes or marketing) are haloed on top of existing legacy (analog / linear) systems – friction and stress are created.

Digital Stress

Friction, points of resistance (bottlenecks) and degrees of separation (gaps) impact all levels of organizational performance.

The results are missed opportunities, unneeded expense, elevated risk and a potential for downward trajectory in growth and revenue.

Elements of Ai

Digital Technologies properly integrated and leveraged can . . .

Eliminate Borders of Time and Distance

Create Learning Environments

Empower and Educate

Eliminate Process Layers

Develop Organic Growth

Wants vs. Needs

All successful transitions start with establishing a proper baseline.

Never start building out your gameplan until a solid overview, an inventory of you Key Pillars of capability is in place.

Bad practices, i.e. what not to do is building on the front end, planting your “landscaping,” without a clear plan that considers the current capabilities of your organziation.

Your Key Pillars